dialog
Host text
English learns/learners ,hello, welcome to Englishpod ,my name is mro
I am mila
mila and I (are here) today [have]/ with a very interesting lesson about (a) hotel situation ,mila
Why don't you get/give us (a little bit ) more informans/information .
uh (the) situation is [happen]/ taking place in a resturation/hotel , and someone (is)just checking in (and is)
upgrade/ updating an upgrade
An upgrade ,right/ok , that is a/an interesting word , why don't we [just] listen (to) the dialogue and
then we will come back and explain all the words
dialogue first
Good afternoon What can I do for you ?
I (would) like to check in (please) ,(I have a reservation )under my/the name lobe /Roberts
well/All right RO oh mrt/Mr. lubo we (have been ) [are] expenting/expecting you , and here is you/your (keycard to ) preside/presidential suite [key ard ]
but must be some mistake , my resti/reservation is/was for a stand/standard room
are you sure , let me dobule check
yes/Yeah , here this is my config/confirmation number
you are right , Mrt luob , (there) seem/(seems to be a ) mix-up unfun/unfortunately , we are overbooked (at the ) moment
so
not to wra/worry , we (are ) please/pleased (to offer you a complimentary) [will] upgrade
pre/presidential suite baby
all right/OK , everyone this is good/nice haa
yes/yeah that guy (is) really exciting/excited ,/that he [will]/gonna got/get the presidential suite
M: Right, um, the first one and this is really useful for all our listeners who travel a lot, this phrase will come in handy and it is “I have a reservation under the name”.
##有几行 wrong sort
yes [here have]/(there are ) some interesting phrases and words/ vocabluy(vocabulary and ) I know maro you want to talk (about ) something/(some of them)
yes uh , the first one that we all the listener always travel is very useful , this phrase can use , it it I have a reservation under the name
under the name
so before we explain this phrase , let us listen (to) some examples about/on (how it is used ) in other situation/situations [ how to use] and then we (will) come back get/(and give ) you more information
example one
my sec/secretary have/made a reservation under my name
example two
sorry Mr./sir I don't have (a) reservation under this/that name
example three
******p2
Do you make/have a reservation under the name simis
M: Alright, some really good examples there on how we could use this phrase in other situations, but just in case let me explain it real fast. Under the name means that when you go to the restaurant or a hotel and you tell them your name, they know that you are the person that they have been expecting, they have been waiting.
all right/Alright , there have some very nice examples , exp we how it is used this phrase in other situation , (but just )in case , let me quick explain it (real fast). under the name [is] mean/means when you come to a/the res/restaurant or (a) hotel ,/and tell they your name, they know (that)you are the guy/person that they (have been) expecting , (they have been waiting ) they are waiting for you all the time
OK/yes , alright/well , I choice/have chosen another useful phrase for you that/and it is mix-up
mix-up
(There)seems (to be a mix-up) [a little mess] before we talk about this phrase , let us listen (to) some examples (of) how [to] (it is ) use [it]
example one
A aircrash is mix-up , my luggage was sent to Al/ There was a mix-up at the airport and my bags were sent to Antarctica.
example two
(I am )sorry , sir , something/(there's been a terrible) mix-up , we (have) give/given you a/the wrong baby .
well/OK this is/was useful and very funny hehe
yes/yeah , that is he/uh , the baby situation (is)
MY god images/Imagine what/that happen/happening.
yes/yeah I know
ok guys ,so mix-up is a confeen/confusion or mistake/misunderstanding
en ,right/exactly , very good/Well put
ok/alright ,maro (what )do you have [something] for us?
ok , the next word we should con/take a look at is overbooked
overbooked
overbooked what is/does that mean
so , if a hotel or plant/flight (is) overbooked , it means (that) they had/are full and (they are more than full)
yes ,so they can't acce/accept anyone/any more people.
that is right/exactly
well .now why does/is this phrase useful
because it happen/happens all the time
(There'are so many )[in lot of] situation/situations ,/where you can use this word ,/or could heard/hear (it) from other native (English) speaker [as well ], uh/Um ,for example ,(a) bus or train maybe/can be overbooked
exactly , that is very/really common , ok .let us take a look at (the) last phrase (for) today (and) that is (complementary) upgrade
complementary upgrade
so it/this means (that) ,for example ,when (the)hotel (is) overbooked ,/and all the standr/standard room/rooms is/are full , they will get/give you a better room , a more expense/expensive room but [is] free.
yes because is/it was not you fault
right , if in the plant you are luckly/lucky , this situation happen sometime .
Right , this also happens sometimes if you are lucky on airplane flights
yes
A: There‟re so many other situations where you can use this word or hear it from other native English speakers. Um, for example, a bus or a train can be overbooked.
M: Exactly, that‟s really common. Okay, let‟s take a look at the last phrase for today and
that is complementary upgrade.
A: Complementary upgrade.
M: Complementary upgrade.
A: Complementary upgrade.
M: So, this means that, for example, when the hotel is overbooked and all of their standard rooms are full, they will give you a better room, a more expensive room, but free.
A: Yes, because it was not your fault.
M: Right, this also happens sometimes if you‟re lucky on airplane flights.
A: Yes.
M: So, if you are in „economy class‟ in an airplane, but for some reason it‟s overbooked, they will move you to „business class‟ or „first class‟ for free.
A: I have a similar story, but I‟m not gonna tell you about it now. For now, let‟s go and listen to the dialogue one more time and when we come back, we‟ll talk some more.
DIALOGUE, SECOND TIME
so if you [take the plant] is/are in encomman/economy (in an airplane) , but for some resant [], the plant]/(it is ) overbooked, they will switch/move you to bunission/business class or calss/first class (for free)
I have some/(a similar ) story [to] ,but I don't/(am not gonna) tell you (about it) now .(for) now let us (go and) listen (to)the dialog/dialogue again/one more time ,/and when we come back . we will talk [a little]/some more
dialogue second time
Good afternoon What can I do for you ?
I'd like to check in please , I have a reversion/reservation under the name luobe
well/All right RO oh Mr. robe we are/(have been ) expecting you (and ) here is your keycard for/to the presential/presidential suit
but(there) must be some mistake ,My reversation/reservation is(was for a ) standard room
Are you sure let me double check
yes/yeah here,(this) is my confirmation number
you are right , Mr. it/there seems/seems (to be ) a [little] mix-up , unfor/unfortunately , we are overbooked (at the) moment
so
not to worry , we will/are pleased to offer you a complmeu/complimentary upgrade
presidential suit baby
I like/(love listening to ) this dialog ,(It is ) just , (so nice to )[ it is very good] see (that) someone so/is enjoy/enjoying her/his upgrade (so much) haha
yes , especilly/especially because(since) he (was expecting ) just a very/really normal standard room ,/and now he (is) trve/treated as/like a king
************p4-5
so Marco Did/have you (ever gotten a complementary) [have any] upgrade
A: I had a similar experience as well. I was flying from Shanghai to Qatar and, uh, I actually had an economy seat, but for some reason they just upgraded me and I was so happy.
M: Oh really? Like…
yes yes I did , when I (was) travel/traveling in/through indei/India (I bought a normal seat in the train) , but for some reason , it was overbooked ,so , I take/talked to the (station) manager ,/and I got a compl/complementary upgrade (to first class)
I have/had a simal/similar expensive/experience (as well) , I (was) fly/flying (from) shang to kata/Qatar ,(I ) exactally I have/had enco(an economy) seat ,but for some reason they [for me] (just) upgrade/upgraded (me) ,/and I (was)so happy
oh really enjoy /like
yes
not/It wasn't overbooked
oh yes/well I don't/am not sure , because usually/normally (the) night flight (is) not that full , but they (upgraded me) for some reason [upgrade me]
oh
I am/was really/so happy (with an ) upgrade to first class
wow it is/that is really cool I
yes
I want seat in plant first class , yes ,every single day
I would perfer a first class upgrade on an airplane,yeah, any day
um YOu know what really let/amazed me [supprive is] (was like ) there [you in there got] (the) food ( you get there) ,you know you have five dish/course meal
oh really
yes
you drank all the drank you can drank right
and you get all the drinks you can get right
right /exactly
wow I am/would be very/really happy (there) , alright everybody/everyone , we (are) out of time today , but [tomorrow] [must] be (suer to ) listen (tomorrow) , because we will (be back again with another great podcast) [bring another great person welcome back podcast] and (also) don't forget (to go to ) visit our website (at) od.com and [at our commun] leave all your questions and commu/comments (in our community forum)
yes we [are thank you for]/(would also appreciate) your suggestion , I hope you like/enjoyed [today's] (the) lesson (today) ,mar and I [tomorrow] will (be) back (tomorrow) [for you] (with) another great lesson (for you) , but for now , bye
explain
让我们再去听一次对话 listen to the dialogue one more time
