3 Hotel Upgrade

Host text

English learns/learners ,hello,  welcome to   Englishpod  ,my name is  mro
I am  mila
 mila and I (are here) today [have]/ with  a very interesting lesson about (a)  hotel situation  ,mila
 Why don't you get/give  us (a little bit ) more informans/information .
 uh (the) situation is [happen]/ taking place  in a resturation/hotel  , and someone (is)just checking in (and is) 
upgrade/ updating an upgrade
An upgrade ,right/ok  , that is a/an  interesting word , why don't we [just] listen (to) the dialogue and
then we will come back and explain all the  words

dialogue first 
Good afternoon What can I do for you ?
I (would) like  to check in (please) ,(I have a reservation )under my/the  name lobe /Roberts
well/All right   RO  oh mrt/Mr.  lubo  we (have been )  [are] expenting/expecting   you , and here is you/your (keycard to ) preside/presidential  suite [key ard ]
but must be some mistake  , my resti/reservation is/was for  a stand/standard  room 
are you sure , let me dobule check 
yes/Yeah  , here  this is my config/confirmation  number 
you are right , Mrt luob , (there) seem/(seems to be a ) mix-up  unfun/unfortunately  , we are overbooked (at the )  moment
so 
not to wra/worry , we  (are ) please/pleased  (to offer you a complimentary)  [will]   upgrade 
pre/presidential  suite  baby 

all right/OK  , everyone  this is good/nice  haa
yes/yeah  that guy (is) really exciting/excited  ,/that  he [will]/gonna  got/get  the presidential suite

M: Right, um, the first one and this is really useful for all our listeners who travel a lot, this  phrase will come in handy and it is “I have a reservation under the name”.

##有几行 wrong sort 
yes  [here have]/(there are ) some interesting phrases and words/ vocabluy(vocabulary and )  I know maro you want to talk (about ) something/(some of them)

yes uh , the first one that we  all the listener always  travel is   very useful , this phrase can use , it it  I have a reservation under the name 
under the name

so  before we explain   this phrase , let us listen (to) some examples about/on (how it is used )  in other situation/situations [ how to use]  and then we (will) come back  get/(and give ) you  more information
example one
my sec/secretary  have/made  a  reservation   under my name
example two
sorry Mr./sir  I don't have (a) reservation under   this/that  name
example three

******p2
Do you make/have  a  reservation under the name  simis

M: Alright, some really good examples there on how we could use this phrase in other situations, but just in case let me explain it real fast. Under the name means that when you go to the restaurant or a hotel and you tell them your name, they know that you are the person that they have been expecting, they have been waiting.
all right/Alright  , there have some very nice examples , exp we how  it is used  this phrase in other situation , (but just )in case , let me  quick explain it (real fast). under the name  [is] mean/means  when you come to a/the  res/restaurant  or (a) hotel ,/and  tell they your name, they know  (that)you are the guy/person  that they (have been) expecting , (they have been waiting ) they are waiting for you all the time
OK/yes  , alright/well , I choice/have chosen  another useful phrase for you  that/and it  is mix-up
mix-up 
(There)seems (to be a mix-up) [a little mess] before we talk about this phrase , let us listen (to) some examples (of) how [to] (it is ) use [it]
example one
A aircrash is mix-up , my luggage was sent to  Al/ There was a mix-up  at the airport  and my bags  were sent to Antarctica.
example two
(I am )sorry , sir , something/(there's been a terrible) mix-up , we (have) give/given you a/the  wrong baby .
well/OK  this is/was useful and very funny  hehe
yes/yeah , that is he/uh , the baby situation (is)
MY god  images/Imagine what/that  happen/happening.
yes/yeah  I know
ok  guys ,so mix-up  is a  confeen/confusion  or  mistake/misunderstanding 
en ,right/exactly  , very good/Well put 
ok/alright   ,maro  (what )do  you  have [something] for us?
ok , the next word  we should con/take  a look at  is  overbooked
overbooked
overbooked  what is/does  that mean

so , if  a  hotel or plant/flight (is) overbooked , it means (that)  they had/are full  and (they are more than full)
yes ,so  they can't acce/accept   anyone/any more people.
that is right/exactly 
well .now  why does/is  this phrase useful
because  it happen/happens  all the time

(There'are so many )[in lot of] situation/situations ,/where  you can use this word ,/or could heard/hear (it) from other  native (English) speaker [as well ], uh/Um ,for example ,(a) bus or train maybe/can be  overbooked
exactly , that is very/really  common , ok .let us take a look at (the) last phrase (for) today (and) that is (complementary)  upgrade

complementary upgrade
so it/this  means (that) ,for example ,when (the)hotel  (is) overbooked ,/and  all the standr/standard  room/rooms  is/are  full , they will get/give  you a  better room , a  more expense/expensive  room  but [is] free.
yes  because is/it was  not you fault
right , if in the plant you are luckly/lucky  , this situation happen sometime .
Right , this also happens  sometimes if you are lucky on airplane flights 
yes




A: There‟re so many other situations where you can use this word or hear it from other native English speakers. Um, for example, a bus or a train can be overbooked.
M: Exactly, that‟s really common. Okay, let‟s take a look at the last phrase for today and
that is complementary upgrade.
A: Complementary upgrade.
M: Complementary upgrade.
A: Complementary upgrade.
M: So, this means that, for example, when the hotel is overbooked and all of their standard rooms are full, they will give you a better room, a more expensive room, but free.
A: Yes, because it was not your fault.
M: Right, this also happens sometimes if you‟re lucky on airplane flights.
A: Yes.

M: So, if you are in „economy class‟ in an airplane, but for some reason it‟s overbooked, they will move you to „business class‟ or „first class‟ for free.
A: I have a similar story, but I‟m not gonna tell you about it now. For now, let‟s go and listen to the dialogue one more time and when we come back, we‟ll talk some more.
DIALOGUE, SECOND TIME



so if you [take the plant] is/are in  encomman/economy (in an airplane) , but  for some resant [], the plant]/(it is ) overbooked, they will switch/move  you to    bunission/business class  or  calss/first class (for free)
I have some/(a similar ) story [to] ,but I don't/(am not gonna) tell you (about it) now .(for) now  let us (go and) listen  (to)the dialog/dialogue  again/one more time ,/and  when we come back . we will talk [a little]/some  more

dialogue   second time

Good afternoon  What can I do for you ?
I'd like to check in please  , I have a reversion/reservation  under the name luobe
well/All right  RO  oh  Mr. robe we are/(have been ) expecting you  (and ) here is your keycard for/to the  presential/presidential suit
but(there) must be some mistake ,My reversation/reservation  is(was for a )  standard room 
Are you sure  let me double check
yes/yeah   here,(this) is my confirmation number
you are right , Mr. it/there  seems/seems (to be ) a [little] mix-up , unfor/unfortunately  , we are overbooked (at the) moment
so
not to worry , we will/are pleased to offer you a    complmeu/complimentary  upgrade
presidential suit  baby 

I like/(love listening to ) this dialog ,(It is ) just , (so nice to )[ it is very good] see (that) someone so/is  enjoy/enjoying   her/his  upgrade (so much)  haha

yes , especilly/especially   because(since) he (was expecting ) just a  very/really  normal standard room ,/and  now he (is) trve/treated   as/like  a  king 
************p4-5
so Marco  Did/have  you (ever gotten a complementary) [have any] upgrade


A: I had a similar experience as well. I was flying from Shanghai to Qatar and, uh, I actually had an economy seat, but for some reason they just upgraded me and I was so happy.
M: Oh really? Like…



yes yes  I did , when I (was) travel/traveling  in/through  indei/India (I bought a normal seat in the train) , but for some reason , it was overbooked ,so , I take/talked  to the (station) manager ,/and  I got a  compl/complementary   upgrade (to first class)
I have/had  a simal/similar  expensive/experience (as well) , I (was) fly/flying (from) shang to kata/Qatar  ,(I ) exactally I have/had  enco(an economy) seat ,but for some reason  they [for me] (just) upgrade/upgraded (me) ,/and  I (was)so happy 

oh  really  enjoy  /like 
yes
not/It wasn't  overbooked
oh yes/well     I don't/am not  sure , because  usually/normally (the)  night flight (is) not that full , but they (upgraded me)  for some reason  [upgrade me]
oh
I am/was really/so  happy (with an ) upgrade to first class
wow it is/that is really  cool  I
yes
I want seat in plant  first class , yes ,every single day 
I would perfer a first class  upgrade on an  airplane,yeah, any day

um YOu know what  really let/amazed  me [supprive is] (was like ) there  [you  in there got] (the) food ( you get there) ,you know  you have five dish/course meal 
oh really

yes
you drank all the drank you can drank  right
and you get all the drinks you can get right 
right /exactly 
wow  I am/would be  very/really  happy (there) , alright everybody/everyone   , we (are) out of time today , but [tomorrow] [must] be (suer to ) listen (tomorrow) , because we will (be back again with another great podcast) [bring another great person  welcome back podcast]  and (also) don't forget (to go to ) visit our website (at) od.com   and [at our commun]  leave all your questions and commu/comments (in our community forum)

yes we [are thank you for]/(would also appreciate) your suggestion ,  I hope you like/enjoyed  [today's] (the) lesson (today) ,mar and I [tomorrow] will (be) back (tomorrow) [for you] (with) another great lesson (for you) , but for now ,  bye 

explain

让我们再去听一次对话 listen to the dialogue one more time